At KOK Pehno, customer satisfaction is important to us. We take great care in ensuring that every product meets our quality standards before it is dispatched. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all original tags, packaging, and accessories intact.
Items that have been worn, washed, altered, damaged by the customer, or returned without original packaging may not be eligible for a return or exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after receiving your order. We may request photographs or other relevant information to review the issue and determine the appropriate resolution.
If the claim is approved, we may offer a replacement, exchange, store credit, or refund depending on product availability and the nature of the issue.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
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Items purchased during clearance or final sale promotions.
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Products marked as non-returnable.
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Customized, altered, or specially made items.
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Items that have been worn, washed, damaged, or used after delivery.
Return Process
Before returning any item, customers must follow the return instructions provided by KOK Pehno. Unauthorized returns may not be accepted.
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us.
Refunds
Once a returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved, refunds will be processed according to the original payment method or through another appropriate method, depending on the circumstances of the order.
Shipping charges, where applicable, are generally non-refundable unless the return is a result of an error on our part.
Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, an alternative resolution may be offered.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched. Once an order has entered the shipping process, cancellation may no longer be possible.
Policy Updates
KOK Pehno reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective once published on our website.
By placing an order with KOK Pehno, you acknowledge that you have read and agreed to this Return & Refund Policy.