At KOK Pehno, we are committed to delivering your favorite styles safely and efficiently. Please review our shipping policy below for information regarding order processing and delivery.
Order Processing
Once your order is placed, it is processed and prepared for dispatch within the standard processing timeframe. Orders are processed on business days only. During sales, promotional periods, holidays, or high-demand seasons, processing times may be slightly longer.
Please ensure that all shipping information provided at checkout is accurate and complete. KOK Pehno cannot be held responsible for delays caused by incorrect or incomplete shipping details provided by the customer.
Shipping Within Pakistan
We currently offer shipping across Pakistan. Delivery timelines may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.
Orders above the minimum qualifying amount may be eligible for free shipping, as displayed on our website or during applicable promotions.
Estimated Delivery Time
Delivery timelines vary based on the delivery destination. Most orders are delivered within the estimated timeframe communicated during checkout or order confirmation. Remote locations may require additional delivery time.
Please note that delivery estimates are not guaranteed and may occasionally be affected by unforeseen circumstances.
Order Tracking
Once your order has been dispatched, tracking information may be provided where applicable. Customers can use the tracking details to monitor the status of their shipment.
Shipping Delays
While we work closely with our delivery partners to ensure timely deliveries, occasional delays may occur due to factors outside our control. These may include weather conditions, transportation disruptions, public holidays, or operational delays.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered due to incorrect address information or repeated unsuccessful delivery attempts, additional charges may apply for reshipment.
Order Changes and Cancellations
Once an order has been processed or dispatched, changes to the shipping address or order details may not be possible. We recommend reviewing all information carefully before completing your purchase.
By placing an order with KOK Pehno, you agree to the terms outlined in this Shipping Information policy.